IT Helpdesk Internship

Job description

Overview At Wipfli, people count. At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity. Responsibilities: Role Summary: The HelpDesk Intern supports the day to day hardware and technology needs for the firm by taking calls and chats as well as working on tickets, requests and performing escalations to other teams following process, policy and knowledge articles to complete the work that supports and enables the firm’s technology operations and needs. This role is designed to provide hands-on experience across the end-to-end HelpDesk operations, processes and technical analysis. Success in this role means delivering accurate, timely support, maintaining ticket notes and SLA’s, and building a strong foundation in enterprise HelpDesk processes. Essential Responsibilities: - Provide excellent customer service support (both on-site and remote) to...