Customer Care Advisor

Job description

Company : Vaillant Group U.K. Ltd Location : Belper-GBR Country : United Kingdom (GB) Brand : Vaillant Contract type : Permanent Working time : Full-time What we achieve together: - In your role as a Customer Care Advisor you will take ownership of customer complaints and ensure successful resolutions for both the customer and the business. - You will investigate cases thoroughly using root-cause analysis and collaborate with internal departments to gather all necessary information. - Managing incoming calls, emails, web-based and social media complaints, prioritising responses effectively and maintaining case ownership. - You will provide clear, professional written communication and regular updates to customers and internal stakeholders. - Working closely with the legal department when complaints escalate, ensuring compliance and accurate handling at all times. - You contribute to improving processes by sharing insights and feedback with the Customer Resolution Manager and senior team. What makes us successful together: - Level 3 qualification in Customer Service is preferable, GCSE grade 4 in English and Maths (or equivalent) is essential. - Previous experience in customer servi...