Team Manager, Customer Success Consultant

Job description

Staples is business to business. You’re what binds us together. At Staples, our Customer Success organization plays a critical role in supporting our largest and most complex customers while enabling sellers to stay focused on growth. As a Team Manager, Customer Success, you’ll be a frontline people leader responsible for guiding, coaching, and developing a team of Customer Success Consultants who manage day-to-day account support. This role is ideal for a hands-on leader who thrives in a fast-paced environment and is motivated by delivering exceptional customer experiences while driving operational excellence. What you’ll be doing: Resilience and adaptability in a fast-paced support environment. - Lead, coach, and performance-manage a team of Customer Success Consultants supporting enterprise and complex customers. - Drive Customer Success strategy by fostering a culture of ownership, accountability, and execution. - Partner closely with Sales leadership to ensure strong collaboration and aligned routines. - Optimize team efficiency through effective delegation, workflow management, and process consistency. - Serve as the primary escalation point for complex customer issues and re...