Senior Director, Pega

Job description

This position provides enterprise leadership for the Pega platform as a core enabler of CRM capabilities, workflow optimization, and AI supported decisioning. It exists to translate prioritized experience and operational needs into scalable solutions that strengthen trust, improve reliability, and deliver measurable business outcomes. Operating across functions, the role ensures platform strategy, governance, and solution delivery remain aligned with enterprise priorities and long term architectural direction. Through disciplined platform stewardship and benefit realization, this position ensures the platform evolves to support future growth, stability, and intuitive, scalable solutions. Here's what you can expect from the job and what you need to be successful: Job Duties - Lead enterprise product ownership of the Pega platform, ensuring it operates as a unified, scalable capability that evolves with future growth, increased demand, and emerging business needs. - Translate enterprise priorities, experience insights, and operational requirements into durable, reusable Pega solutions that enhance member and employee experiences while improving operational performance. - Drive cross...