Field Application Specialist I - Baton Rouge, LA

Job description

Position Summary This position is to provide solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMérieux’s diagnostic product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain current customer business, while developing and strengthening customer relationships that result in customer loyalty and positive referrals. Collaborate with all stakeholders to ensure customers receive prompt, accurate and professional support to further their business needs. The Field Application Specialist I promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work environment. Primary Duties: - Coordinate and provide technical training, consultation, and ongoing support of bioMérieux’s diagnostic product lines within the U.S. customer base. - Develop, cultivate, and maintain strong professional relationships with all customers. - Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMérieux’s CRM system; consulting as appropriate with Sales Partne...