Senior L2 Support Engineer

Job description

This is Worldline Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The Opportunity: Join a focused Platform Engineering team delivering reliable services that empower customers to move fast with confidence. We embrace change, value curiosity, and pursue craftsmanship and collaboration to elevate reliability across production systems. This role offers meaningful impact, exposure to advanced tooling, and a clear path for growth within an exiting, mission-driven environment. Day-to-Day Responsibilities: - Provide 2nd-level technical support on requests from business customers through multiple input channels (email, ticketing tools). - Analyze production logs from various systems and query relevant databases to identify issues. - Collaborate with internal teams to solve...