Service Manager - Charlotte, NC

Job description

Description The Service Manager responsible for supervising the service technicians. The Service Manager performs technical and administrative work for the servicing, maintenance and repair of vehicles ensuring all company and safety policies are followed. Primary Responsibilities: - Provide service and customer support during field visits or dispatches - Manage all onsite tank installations, repairs, maintenance and test tasks - Maintain service spreadsheet and order equipment as needed - Diagnose errors or technical problems and determine proper solutions - Operate vehicle in a safe manner - Follow all company’s filed procedures and protocols - Cooperate with technical team and share information across the organization - Comprehend customer requirements and make appropriate recommendations/briefings - Monitor billing and code invoices - Ability to professionally resolve any customer and/or staff member complaints/issues - Maintain permits for bulk plants - Build positive relationships with customers - On call required for contaminations, marine and spills - May travel out of town/state for projects Working Conditions: Work is performed primarily in a workshop and outdoor settings...