Customer Care Officer - Wednesday to Sunday

Job description

About Alma At Alma, we believe that commerce should be balanced and sustainable. Our mission is to put finance back where it belongs: at the service of merchants and consumers. We build Buy Now Pay Later solutions that help merchants increase sales while enabling consumers to manage their budget responsibly. Today: Our team has grown from 2 to more than 350 people and we continue to expand across Europe. - 23,000+ active merchants - 9 million consumers served - 4.8/5 on Trustpilot About the role: As a Customer Care Officer , you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma. You will support users, resolve complex requests and contribute to improving our operational processes. This role is based in Lille , with 2 days of remote work per week . You will be scheduled to work 12:00 PM to 8:00 PM, from Wednesday through Sunday. Your main responsibilities will include: Customer & merchant support - Handle complex requests from merchants and consumers via email and phone - Guide users in the use of Alma’s payment solutions - Provide clear and helpful responses while ensuring a high level of customer satisfaction Operations &...