Collections Analyst - Hybrid

Job description

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate arrangements to cure the delinquency and return the member’s account to good standing. The majority of the communication will be done over the telephone, Effective communication and negotiation skills are a necessity. It is important to be accurate and thorough. Duties and Responsibilities: The department operates M-F from 8-6, and Sat from 9-1. The eligible candidate must be available for a minimum of two evening shifts (10:00am - 6:00pm) per week, and 2 Saturday shifts per month (hours are subject to change). - Contact delinquent members to prompt and assist them in making arrangements to bring all accounts with Citadel current - Gather and analyze financial information (including, but not limited to, income, expenses, Credit Bureau Reports) from members to propose and implement solutions for delinquent loans - Analyze member data to assist management in making decisions regarding recovered assets (vehicles and real estate) - Make decisions regarding enforcement of Citadel’s offset policie...