Service Manager

Job description

Description The Role at a Glance – Bill Jacobs Volkswagen Service Manager Join one of the most respected dealer groups in the Midwest. The Bill Jacobs organization has built its reputation over decades on exceptional guest experience and a standard of excellence that runs across every brand we represent. Bill Jacobs Volkswagen is a multi-year winner of the J.D. Power Dealer of Excellence Award and Volkswagen’s Wolfsburg Crest Club — among the highest recognitions in the VW network. We are part of a five-brand, two-location group (BMW, MINI, Volkswagen, Jaguar, Land Rover) with a loyal customer base and a leadership team that is invested in your success. This role comes with the infrastructure to win: a large loaner fleet, master-certified technicians, a dedicated Client Care team driving appointment volume, and a marketing budget you’ll actually control. We’re looking for a service leader who is ready to take ownership of the full customer relationship — from first visit to long-term loyalty. WHAT YOU’LL OWN: - Customer acquisition and retention — growing the customer base and keeping them coming back through exceptional service and proactive outreach - Department revenue — driving...