Customer Service Coordinator II

Job description

Overview Salary Range: $47,644-$75,700: Position Summary: The Customer Service Coordinator manages Air and Ocean Import or Export shipments ensuring effective customer service, accurate shipment processing, timely deliveries and troubleshooting errors. The position is located in either the Import or Export department of “super” or “large” sized branches in the International Division of YLA. Responsibilities: Essential Duties and Responsibilities: Support Sales: Create and maintain operational SOPs and conduct internal audit for assigned accounts, as needed. - Prepare and present proposals, quotes and recommend services based on customer needs. - Obtain rates from our vendors for competitive quotes - Act as the primary point of customer contact in the assigned account: - Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational (import or export) processes. - Manage customer relationship in assigned accounts. - Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments. - Prepare daily, weekly and monthly reports for the assigne...