Ticketing Analyst

Job description

Company Profile At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success. Overview: We are seeking a Ticketing Analyst to support and manage ticketing environments within a production service delivery setting. This role is ideal for someone who is detail-oriented, organized, and eager to learn operational support processes. The Ticketing Analyst will play a key role in ensuring incident, request, and work-order tickets are properly triaged, tracked, and resolved in a timely manner. This position requires qualified candidates who live in the continental US. This role is not eligible for visa sponsorship, visa transfer or C2C candidates . Please note the anticipated start date for this role will be June/July 2026. Responsibilities: - Monitor incoming tickets within the ticketing system to ensure they are accurately logged and categorized. - Triage and route tick...