Printing Project Manager/Customer Service/Estimator

Job description

Job Summary: Provides job estimates, customer service and resolves issues by offering solutions, explanations, options or by arranging for service. Ensures that orders are completed as expected by the customer and within the established time line. Accountabilities: · Prioritize and ensures that all orders are completed by the date requested by working with the departments and ensuring that adequate inventory is available.· Timely complete estimates and follows up with the customer or prospect within the established guidelines.· Inspect proofs and customer files to ensure that the finish product is completed as expected and on time.· Write up packing slips for all orders before delivery. Invoice orders to include with shipments.· Inspect and ensures the quality of the order before shipping. Process all shipments by end of the day.· Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor.· Provides information regarding policies and procedures, terms and programs relating to service area for outside customers.· Identifies and prioritizes problems and issues related to service area.· Performs research, of...