Information Technology Manager

Job description

Description The Information Technology Manager is a mission-critical executive role responsible for the strategic management and operational execution of the Information Technology (IT) department for the U.S. Army Warrant Officer Career College (USAWOCC). The Manager serves as the primary technical authority for the S6/Information Management Officer (IMO), overseeing a complex ecosystem comprising 945 automation systems, 26 enterprise classrooms, and mobile capabilities for over 2,800 students and 110 cadre annually. The objective of this role is to ensure 100% system availability, rigorous cybersecurity compliance, and the seamless execution of the annual Life Cycle Replacement (LCR) program in alignment with Department of the Army and DoD regulations. Positions are contingent upon award of contract. Responsibilities: - Strategic Project Management: Lead project planning, scheduling, and task breakdown; identify requirements and proactively track issues, problems, and risks. - Operations & Helpdesk Oversight: Manage the S6 Trouble Ticket Portal and Helpdesk, ensuring 100% of tickets are resolved within a strict 72-hour Service Level Agreement (SLA). - Identity & Access Management...