Client Manager

Job description

Job Title: Client Manager Reports To: Client Director, Managing Vice President, or equivalent senior leadership Position Summary: The Client Manager (CM) is a high-visibility operational leader responsible for driving service excellence, staff performance, and client satisfaction across multiple locations within an assigned territory. ⭐ Dedicated to a specific client, the CM oversees multi-level teams, ensures adherence to Service Level Agreements (SLAs), and partners closely with Operations, Finance, HR, and executive stakeholders to deliver seamless, high-quality workplace services. From operational oversight to financial stewardship, the CM is accountable for meeting SLAs, optimizing performance, managing P&L elements, strengthening client relationships, and cultivating a high-engagement employee culture. 🚀 Core Responsibilities: Service Delivery & Operations Leadership ⚙️ Ensure excellence in service delivery across all assigned sites. Own the intake, delegation, execution, and completion of all client requests. Guarantee all client and organizational deadlines are achieved without exception. Manage staffing, resources, and technology effectively across all sites. Ensure SLA co...