Support Generalist

Job description

THIS POSITION REQUIRES A CURRENT TS/SCI with Polygraph clearances . Core One seeks an experienced Support Generalist to support the US Government in the Northern Virginia area. The candidate will be responsible for providing support expertise to customers across the Agency to satisfy moderately-complex to complex specialized customer requirements in all areas of support. This role will build and maintain relationships with colleagues in other U.S. Government agencies (OGA) and internal and external commercial service providers PRIMARY RESPONSIBILITIES: Resolving Customer Issues: - Provide assistance and instruction to customers on matters related to the area of assignment as well as processes that are cross-functional disciplines. - Adhere to established methods, regulations, and procedures to perform support functions. - Establish and maintain effective working relationships across the Sponsor’s organization and IC. - With Sponsor direction resolve complex problems with creative application of standard procedures and leverage other resources as necessary to satisfy customer requirements. - Prioritize and process high volumes of unique, sensitive material with discretion. - Interpr...