Vice President, Client Success

Job description

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. At Collective Health, Client Success plays a pivotal role in shaping our client interactions and fostering strong relationships. We are seeking a strategic and experienced leader to rapidly scale and lead our Client Success team. In this role, you will engage directly with post-sale clients, consultants, and brokers, collaborating across functions to design and deliver exceptional experiences for employers. Reporting to the Chief Revenue Officer, you will be a critical member of the Collective Health leadership team, collaborating across all functions in the company to deliver a world class experience at scale. What you'll do: - Lead the Client Success organization, including Directors and Strategic Account Executives, to drive engagement and high performance while managing the full client lifecycle post implementation, including annual renewals and upselling products. - Be a senior, strategic voice and trusted advisor in client and channel relationship management,...