Commercial Analytics Manager

Job description

Position Summary: Delivers advanced analytics and actionable insights that support key initiatives in marketing, sales operations, and customer service. Drives the establishment of measurement standards and best practices for analytics processes within the CX organization. Partners with process owners to identify opportunities, set priorities, and foster a network of analytics expertise. Ensures consistent and timely delivery of critical reports. Reports To: Director – Commercial Analytics Key Accountabilities & Responsibilities: As the Commercial Analytics Manager you are a critical contributor to delivering cutting-edge analytics services to stakeholders, enabling them to make fact-based decisions. You generate insights that help USG to better understand the customer, expand reach, increase opportunities and advocacy, and ultimately drive sales and service strategies. You are part of the Customer Experience team which manages the USG sales and customer support operations including the digital platforms. You will understand the needs of USG across the US, Canada, and LATAM, and develop standardized measurements and KPIs at the enterprise level. You are a subject matter expert in d...