Order Entry Customer Account Representative

Job description

JOB OVERVIEW: The Order Entry Customer Account Representative is responsible for managing and processing customer purchase orders (POs) received through various channels including Excel, EDI, and the company’s online portal. This role ensures accurate and timely order entry, monitors order status through fulfillment and billing, and collaborates with cross-functional teams including Credit, Logistics, and Production to ensure seamless order-to-cash execution. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Manually enter customer orders received via Excel (such as no-charge samples, employee orders). - Process orders submitted via EDI or directly through the customer portal. - Ensure all orders are accurately entered into APPX and process as OEI/ISO documents. - Verify pricing, weight, and order details in coordination with Sales and PMFs. - Monitor order status through release status (1-OE, 2-Credit, 3-Production) collaboration with Credit Department as needed. Order Fulfillment & Logistics: - Coordinate with Logistics for delivery appointments or customer pick-up (e.g., Walmart, Target). - Ensure shipping confirmation and BOL signing triggers OEI/ISO billing process. Billing & Invoicing...