Platform Solutions Engineer II (REMOTE)

Job description

Position Description The Platform Solutions Engineer II will serve as the primary systems manager for the Customer Relationship Management platform and corresponding applications. This individual will be responsible for handling needs assessments and cost/benefit analysis to align the technology of the company with their business strategies. Individual will receive business needs from internal stakeholders, solicit product and enhancement requirements from end users and must be able to convert the requests from both into a workable solution which optimizes business and end user value. This individual will also be responsible for overall system design documentation and assisting in successful rollout of new features and enhancements. Position Accountabilities: - Facilitate and translate business requirements into technical requirements to guide the implementation of new features, systems, and enhancements and upgrades - Work with vendors to ensure the system solution satisfies the business requirements - Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals - Act as technical focal point for the b...