Member Experience Officer - Heritage Bank, North Lakes Branch

Job description

Are you a customer service professional looking to start your career in banking? Working with us as a Member Experience Officer , you will be the face of our business and will be responsible for delivering consistently high-quality customer service. This role is being offered as a permanent part-time (38 hours per fortnight) opportunity in our Heritage Bank, North Lakes Branch. About the role: As a Member Experience Officer, you’ll be the welcoming face our customers look forward to seeing in the branch. This role is ideal for someone who enjoys real conversations that can support our customers with their financial journeys. You’ll be empowered to: This opportunity is a permanent part-time position our North Lakes Branch, with the following roster: Monday, Wednesday, Thursday & Friday 10:30am to 3:15pm. You will also be required to support our Chermside Branch for a Saturday morning shift (8:45am to 12:15pm) one in every six Saturdays. Be part of a collaborative team and contribute to a successful branch! - Assist customers with their transactional needs and enquiries, making it easy for them to bank with us - Engage in quality in-depth conversations to help identify the right solu...