Customer Relationship Coordinator

Job description

Position Summary: Penske’s Customer Care team is responsible for responding to internal and external customer requests regarding billing, contracts and other aspects of our customers’ administrative relationship with Penske. Coordinators assist with evaluating contract language and requirements, ensuring proper revenue capture through accurate billing and assisting with revenue enhancement projects such as our CPI and market labor survey processes. Major Responsibilities: Qualifications: • Bachelor's Degree preferred. If no degree, equivalent work experience is required.• Master's Degree preferred. If no degree, equivalent work experience is required.• Minimum 2 years of experience interacting with customers and resolving complex issues• Strong customer service skills• Strong computer skills in Microsoft Office• Working knowledge of Penske systems preferred (AS400, SalesForce, etc.)• Ability to learn a broad set of processes• Apply knowledge to proactively solve problems• Identify trends in data and inquiries to recommend proactive solutions to management• Strong organizational skills; ability to manage multiple projects• Excellent written and oral communication skills• Self-starte...