Head of International Customer Success

Job description

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs who help our most strategic international customers realize the full value of Claude. This is a foundational leadership role: you'll establish how we run CS outside the US, hire and develop a multi-region team of managers, and partner closely with your US counterparts to deliver a globally consistent customer experience while thoughtfully localising where it matters. You'll work hand-in-hand with our global GTM, Product, and Engineering leaders to shape our international CS strategy, advocate for our customers' priorities back into the business, and ensure we're driving adoption, retention, and growth across some of the most exciting markets in the world. Key responsibilities: - Build a...