Manager, Marketing Operations

Job description

Role Overview The Manager, Marketing Operations supports the Director in building a high‑performing, future‑ready marketing organization. This role strengthens the marketing function by improving processes, systems, data visibility, and operational discipline. It combines marketing operations, MarTech management, and capability building to ensure marketing teams work efficiently, make data‑driven decisions, and deliver consistent, high‑quality output. The ideal candidate streamlines workflows, enhances measurement, and leverages AI/GenAI to automate tasks, reduce costs, optimize marketing execution and elevate customer experiences. This role is hands‑on, detail‑oriented, and essential to enabling the Marketing organization transformations. Key Responsibilities: - Design, document, and optimize operational processes by developing comprehensive Standard Operating Procedures (SOPs) to ensure clarity, scalability, and high-quality execution. - Manage the configuration, permissions, governance, auditing, and documentation of the MarTech stack, including conducting regular platform audits to evaluate performance, adoption, and opportunities for consolidation or automation. - Support in d...