Member Service Consultant - Investments

Job description

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030. RAC Finance (RACF) specialise in market leading finance products and services that provide a range of solutions for our diverse member base. We are currently looking for a skilled Customer Service Specialist to join our personal finance team. The core purpose of this role is to support our members through personalised and genuine conversations, contribute to the day-to-day operational functions, deliver on individual performance goals and contribute to the success and engagement of the wider team. What will you be doing?: What are we looking for in you? - Manage a high volume of inbound and outbound calls from personal loan members, with a focus on uncovering proactive solutions and building positive member relationships. - Providing excellent service across various communication channels to ensure member satisfaction. - Process personal loan maintenance requests from members – i.e. addre...