Technical Support Specialist
Brookfield Asset Management · New York City, New York, US
Location Brookfield Place New York - 250 Vesey Street, 15th Floor Brookfield Culture Brookfield has a unique and dynamic culture. We seek team members who ha...
Job description
Location Brookfield Place New York - 250 Vesey Street, 15th Floor Brookfield Culture: Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. Job Description: The Technical Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to Brookfield end users. This role is key to ensuring a high-quality user experience and seamless support across the organization. The Technical Support Specialist will report to the Team Lead, Deskside Support, and work closely with other TS teams to log, resolve, and manage incidents and service requests, while continuously looking for ways to improve service delivery. Key Attributes of the Ideal Candidate Accountability – Takes ownership of issues, sees them through to resolution. Professionalism – Maintains composure and integrity in all user interactions. Detail-Oriented – Listens carefully, documents thoroughly, and foll...