Business Analyst, RCA/B2B Commerce, USA

Job description

OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 1500+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. Key Responsibilities: Collaborate with stakeholders to understand business needs, goals, and requirements. Gather and document detailed business: requirements, user stories, and functional specifications. Perform gap analysis to identify discrepancies between current and desired states. Recommend tailored Salesforce solutions,: focusing on Revenue Operations, B2B and B2C selling motions Collaborate with development teams to ensure clear understanding of requirements and effective implementation of solutions. Conduct feasibility studies and impact: assessments to evaluate proposed solutions. Assist in the development and execution of test plans and test cases. Conduct training sessions and workshops for clients to facilitate effective adoption of Salesforce solutions. Stay current with the latest Salesforce tre...