Customer Care Specialist

Job description

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about. Position Summary: Delivers escalated support to customers while working closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns. Maintains high standards of accuracy and communication to drive customer satisfaction and operational excellence. Major Tasks and Responsibilities: - Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience. - Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently. - Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts. - Prepares and reviews shipment and dispute paperwork for...