Medication Therapy Management (MTM) Pharmacy Technician - Closed Door Pharmacy

Job description

Answer patient inquiries through telephone calls and/or e-mail, problem-solve with patients and enter data into Pharmacy applications and vendor platforms. Serve as the initial point of patient contact, both inbound and outbound related to specific assigned area. Provide support for patient escalation and serve as a mentor for the Patient Services Technician role. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety - Address patient inquiries received directly through Kroger Health Connect telephone number. - Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care. - Protect customer information in accordance with state and federal pharmacy laws including HIPAA law and corporation standards - Ensure all tasks are conducted with accuracy and in a Customer 1st manner consistent with company and patient policies. - Resolve and manage difficult customer situations in a professional manner - Achieve and maintain productivity levels consistent with contact center standards - Serve as a liaison between Kroger Health & Wellness and the patient - Problem-solve with a goal of first contact resolution - F...