Field Service Supervisor

Job description

Ziegler CAT has an opening for a Field Service Supervisor to lead a team of Field Service Technicians supporting customers’ needs. In this role, you will be responsible for answering field service calls from customers, opening service calls, managing the labor, and then dispatching Technicians. In this role, customer service, problem solving, and leadership and coaching will be key. Responsibilities: Customer Contact: - Take field service customer calls - Seek approval from customer on additional work request details - Collaboration on invoice disputes, service call details, and additional segments - Service Call Labor Management - Open service calls and segments - Order parts on service calls as appropriate - Dispatch Field Service Technicians - Approve employee time (in Workday or D365) - Monitor service calls to ensure estimates are met - Troubleshoot parts availability issues - Manage field truck utilization Safety and Contamination Control: - Complete incident reports as needed - Field Service Truck inspections (daily, weekly, monthly) for safety and contamination control - Conduct regular site visits to ensure all appropriate PPE is used and all safety standards (i.e. lockout...