Technical Account Manager- Team Lead

Job description

Job overview: The Technical Account Manager (TAM) Team Leader oversees a team of Technical Account Managers supporting strategic customers using Genetec’s platform. As a leader, you ensure each TAM provides the service as the technical account owner for their assigned customers. You are accountable for team performance, customer outcomes, and consistent execution of service commitments across the portfolio. You serve as the first level of report and escalation As a Team Lead, you also manage a strategic, and limited number of accounts yourself as a Technical Account Manager. This role combines people leadership, senior-level customer engagement, and deep technical/operational understanding of enterprise physical security environments. You’ll partner closely with Dedicated Client Care / Support leadership to drive proactive service, effective escalation handling, and measurable customer value. Your day at a glance: Leadership & team management - Lead, coach, and develop a team of TAMs supporting enterprise accounts - Ensure your team members adhere to standards and processes - Define and track team KPIs and drive continuous improvement - Run regular 1:1s, performance reviews, and de...