Lobby Ambassador

Job description

Job Title Lobby Ambassador Job Description Summary The Lobby Ambassador will be part of a team responsible for supporting day-to-day business functions related to access controls, ensuring a safe and secure work environment across ServiceNow’s properties. This role promotes a warm, welcoming, and professional atmosphere for employees, building management, and the public. The ideal candidate excels in customer service, demonstrates strong communication skills, and possesses an administrative background. Job Description Access Control Support: · Provide support for daily business operations related to access control and badge management. · Greet guests and coordinate all visitor, temporary, and permanent badging support needed · Respond to telephone inquiries regarding badge office policies, procedures, clearance, visitor access, and related issues. · Capture ID photos and produce access badges for employees, contractors, and consultants. · Create, update, and manage badge user profiles in the security system. · Manually assign or revoke access during the badge provisioning lifecycle with proper approval. · Create and manage temporary access badges. · Resolve badge access issues or e...