Program Scheduler

Job description

All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation’s policies, procedures, guidelines, contractual commitments and governmental regulations. Key Responsibilities: · Establishes a rapport and maintains an effective relationship with all internal and external customers. - Process new referrals in the manor best fitting the needs of the referral source and in alignment with pending management and intake processes. - Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission. - Participates in morning check in meetings and activities as assigned, to review staffing/scheduling needs for the day. - Collaborate with Director of Admissions to ensure adequate, available resources are present in the admission scheduling tool throughout the work week. - Provides a concierge level of customer service in every interaction. - Cisco Phone System – must be logged in and “on ready” throughout the work shift, taking inbound calls whenever necessary. - Strong, professional communication and collaboration with Program Admis...