Sr. Technical Support Specialist

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title: Sr. Technical Support Specialist Location(s): US Remote - CT Job Description: Job Responsibilities: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time. - Serve as a primary technical contact for incoming customer, field engineer, and internal support inquiries via phone and email for PerkinElmer Atomic Spectroscopy products. Triage requests ranging from basic product information to highly complex service and performance issues involving hardware, software, consumables, or methodology. - Perform detailed remote diagnostics of complex electro/mechanical equipment and...