Specialist, Customer Success (Higher Education)

Job description

This role is responsible for serving as a trusted partner to a dedicated book of business, driving adoption, engagement, and consistent revenue retention. In this position, you will manage the end-to-end customer journey, from initial adoption through the renewal cycle, ensuring our products and platforms deliver on their promise. By proactively solving courseware challenges and demonstrating ongoing value, you protect our revenue base and build deep-seated loyalty within your book of business. Your success is defined by your ability to navigate the academic cycle and anticipate educator needs, ensuring faculty and students realize the full potential of our technology, which facilitates account renewals and the successful continuation of our partnership. The Customer Success Specialist reports directly to the Team Manager, Customer Success – Higher Education. Impact You Will Make in This Role - Secure Revenue Retention & Renewals: Drive the retention strategy for your book of business by identifying and mitigating churn risk early. In close partnership with Sales, you will manage the end-to-end customer journey from initial onboarding through the renewal cycle and the successful co...