Level 1 Regional Team Lead

Job description

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo. Purpose of the role: Pico is looking for a hands-on technical leader to run our Level 1 Operations team supporting Pico’s global low-latency trading network and flagship products and services. You’ll lead a team of sharp Level 1 technical support professionals who handle high-stakes, complex calls for Tier 1 banks, hedge funds, asset managers, and broker-dealers. This is not a typical support role — these are mission-critical environments where seconds matter. You’ll bring real autonomy, urgency, and technical depth to every situation while staying calm under pressure and communicating confidently with senior stakeholders on both the client and internal side. If you’ve led technical s...