Supervisor, Spa & Concierge

Job description

Reporting to the Manager, Spa & Pool Services, the Supervisor, Spa & Concierge provides leadership, direction and supervision of their team in the daily operations of the hotel’s health and wellness operations, including, but not limited to, Spa reservations/concierge, guest experience, fitness, wellness, Spa retail and Spa facilities upkeep. Works closely with upper management to direct and mentor their team, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Leads and supervises concierge, fitness and retail areas of Spa Operation Department’s business plan that support enterprise initiatives, enhance guest experience, financial planning and profits, team member development, effective schedules, retention strategies, and operational excellence. 2. Collaborates with department upper management in the ongoing development and positioning of reception guest service, Retail, and Fitness offerings in terms of overall concept definition, philosophy, service and product offerings. Reviews and refreshes product offering in line with current guest and industry global trends – ant...