NOC Services Monitoring & Automation Engineer

Job description

GCI's NOC Services Monitoring & Automation Engineer will lead the improvement in monitoring and automation for BTS, NOC & TAC by leveraging Assure1 functionality and creating the business requirements for vendors, engineering and Application Technology driving reductions in Mean Time to Detect (MTTD) and Mean Time to Repair (MTTR) by improved automation. Key driver for shift from reactive to proactive. ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead Improvement Initiatives - Assessment of Current Processes: Conduct thorough evaluations of existing monitoring and automation processes to identify inefficiencies, gaps, and areas for enhancement. - Implementation of Best Practices: Research and integrate industry best practices in monitoring and automation. Stay updated on trends and advancements in the field to ensure the NOC remains competitive and effective. - Change Management: Develop and manage change management processes to smoothly implement new initiatives, ensuring minimal disruption to operations. Business Requirements Development: - Cross-Functional Collaboration: Engage with stakeholders from various departments, including engineering, operations, and application technology, t...