Interpretation Officer (Guide Supervisor)

Job description

Company Description The Library of Parliament is a non-partisan organization that provides a unique and stimulating work environment. We are led by our guiding principles of agility, collaboration, excellence, impartiality, and inclusion. We are proud to be recognized as a Top Employer in the National Capital Region . For more information about the Library and what we offer, visit Employment opportunities at the Library of Parliament . Job Description: The Interpretation Officers (Guide Supervisors) work in a dynamic, team-based environment and serve as the public face of Parliament. They are responsible for supervising parliamentary guides and overseeing daily tour operations to ensure the delivery of high-quality interpretation and visitor services. The incumbent performs the following duties: - Supervise, mentor, and support parliamentary guides, including coaching, performance feedback, and day-to-day guidance. - Coordinate daily tour operations across four locations to ensure effective scheduling and smooth service delivery. - Support recruitment activities and deliver training to ensure guides are prepared to meet operational and service standards. - Respond to visitor inquir...