Digital Customer Journey Expert

Job description

A curious mindset fuels great ideas. That's what we believe at ING. As part of our team, you will work in a dynamic and international environment. An environment in which you learn very quickly and where you can make an immediate impact. In our Digital Channels Tribe we are looking for a Digital Customer Journey expert for Digital Sales and Data NL team. Within Digital NL we are responsible for Digital sales and the engagement/experience on ing.nl and the ING app. Every day we have millions of interactions with customers. Customers who do their daily banking, but also customers who are looking for a financial product. What will you do?: You are exceptionally skilled at spotting opportunities in the customer journey based on data and turning them into concrete actions. Where you see opportunities, you also bring them to life. You are running digital marketing campaign with a commercial and customer centric mindset. You don’t wait—you act, and you thrive when working independently . You take ownership of your responsibilities and initiate new ideas to improve the customer journey. With your open mindset, you continuously ask yourself (and others): ‘What is possible?’. How are you suc...