Global Account Operations Manager (with German skills preferred) - Global Tier 1

Job description

Global Account Operations Manager (with German skills preferred) - Global Tier 1 Description -: Job Summary: - This role is responsible for managing relationships with large accounts and partners, addressing operational concerns, and driving issue resolution. The role conducts performance reviews, develops improvement plans, and communicates process changes to the key stakeholders. The role stays updated with industry trends to effectively lead negotiations, mitigate risks, and mentor junior team members. - This job follows a hybrid work model, with 2-3 in-office days per week. Responsibilities: - Manages the operational business relationships with large accounts providing operational perspective and addressing concerns. - Acts as a point of escalation and collaborates with other teams to drive the resolution of operational issues while advocating for customer/partner requirements. - Conducts regular operational performance reviews with the customer/partner and drives improvement plans. - Communicates operational process changes to customers/partners and internal teams while also driving the implementation phase. - Identifies potential risks associated with key accounts and develop...