Field Application Specialist

Job description

Overview As a Field Application Specialist Genomics (qPCR and Digital PCR), you should have an exceptional technical expertise, excellent interpersonal skills, and a passion to deliver excellence in customer support. We are looking for someone to cover whole of The Netherlands, however occasional support to Belgium and Luxembourg is to be expected. How You’ll Make an Impact: - Partner with our sales team to deliver pre- and post-sales high-level customer support. - Support the sales team with instrument/workflow lead finding, identification, opportunity development and implementation in customer laboratories. - Be the trusted expert for our customers (qPCR and Digital PCR) enabling engagement with customers at the highest levels of science. - Provide timely scientific, technical and applications assistance in response to customer inquiries to both client and sales team. - Provides troubleshooting support to customers in the field or by phone/email/virtual meetings. - Resolves and/or escalates customer issues & complaints. - Organizes and performs product demonstrations and new-user trainings at customer or company sites. - Drive increased reagents and consumable sales on the instal...