Front Desk Agent

Job description

SUMMARY: This position is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects HDG Hotel’s vision, mission and core values. ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential - Greet guests and patrons as they arrive, you are to always be physically present at the desk. - Recognize the guest's loyalty status or offer to enroll at check in time for all non-loyalty members. - Maintain monthly enrollment goals for Loyalty (determined by each property). - Engage with the guest to find out their room needs as well as the reason for their visit. - Manage the registration process. - Ask for identification and ensure that the p...