IT Problem & Escalation Manager

Job description

IT Problem and Esculation Manager - Hybrid working My client is seeking an experienced and technically hands on IT Problem and Esculation Manager This is a fantastic opportunity to make a real impact by ensuring smooth IT operations, improving user experiences, and driving technological innovation. The Role: - Tackling Root Causes: Resolve and control the root causes of incidents within Technology & Operations, ensuring they don't happen again. - Leading Escalations: Act as the go-to escalation manager for problems affecting multiple service teams. Strong problem-solving and analytical skills, with the ability to make decisions under tight SLAs. - Monitoring: Monitor system performance and capacity, taking corrective actions as needed. - Expert Coordination: Provide expert advice and coordinate on network and systems solve complex business issues and maintain service continuity during disruptions. - Daily Systems Management: Oversee the day-to-day management, support, and administration of the infrastructure, ensuring services meet SLAs. To solve complex business issues and maintain service continuity during disruptions. - System Optimisation: Develop & Implement System processes...