Client Readiness/ Client Service Quality Reviewer

Job description

Location Designation: Fully Remote Role Overview: This position provides both professional and technical support, focusing on professional, technical, and quality oversight support. Serving as a liaison between the quality team, management, and business partners, you will analyze, research, and interpret processes in line with compliance guidelines, documentation, and other available information to ensure the completeness and accuracy of deliverables. Success in this role is measured by meeting productivity goals and adhering to quality standards. You will lead calibration sessions and on-the-job training (OJT) sessions, offering ongoing coaching in partnership with the Training Department and Business Management. Additionally, you may provide guidance and coaching to both your team and business partners. What You'll Do: - Communicate and raise awareness of GBS Quality Programs to peers and internal customers. - Act as a technical and procedural resource for operational deliverables. - Act as a subject matter expert (SME), bridging knowledge gaps related to processes, compliance, and legal considerations. - Recommend and guide internal customers on the appropriate quality managemen...