Phone Triage Nurse
Arkansas Urology · Little Rock, Arkansas, US
Description Phone Triage Nurse (RN or LPN) Little Rock, Conway or North Little Rock clinic Description, this is strictly a phone triage position, not patient...
Job description
Description Phone Triage Nurse (RN or LPN) Little Rock, Conway or North Little Rock clinic Description, this is strictly a phone triage position, not patient facing. *In office* Responsible for triaging patient problems, which includes phone calls to discuss pre & post op education, review lab work, and diagnostic tests with patients. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Triaging patient phone calls. Not a patient facing role, strictly phone. - Covering nurse messages when nurses are in clinic or out of the office. - Provide patient education. - Utilizing critical thinking skills to distinguish between emergent and non-emergent care. - Manage prescription refills. - Maintain Patients confidentiality at all times. - Communicate with Physicians/Nurse/Staff as needed. - Practice teamwork, service and respect for coworkers and patients. - Accurately document in EMR symptoms and/or complaints, nursing assessment, advice provided and patient/caller response. - Complete prior authorizations, FMLA/disability paperwork, and cardiac clearances - Schedule appointments and diagnostic testing as needed - Review and treat labs over the phone as needed - Perform any other related duties as re...