IT Support Specialist I

Job description

Job Summary: Under general supervision, the IT Fulfillment Technician will perform a variety of tasks related to supporting and maintaining end-user devices including Windows/MacOS laptops, desktops, network/local printers and other related hardware peripherals. This includes performing a variety of maintenance tasks such as installing software, installing and moving workstations, and other general IT maintenance tasks. Tasks related to troubleshooting end-user devices, software problems, network issues, and other common troubleshooting methods will also be performed. The daily use of a ticket management system as well as performing project based work will guide most daily tasks. Teamwork is key to this position, so mentoring, assisting, and training with team members will be vital to ensure that company standards, policy, and procedures are followed while meeting documented SLA’s. Job Expectations: Address incoming incidents and requests from end-users via a ticket management system, chat, and e-mail in a courteous and professional manner Coordinate with and escalate issues to other IT groups as needed Provide end-user support to on-site users and users working from home Provide s...