Service Delivery Manager

Job description

Service Delivery Manager - 267220: - Shape the future of regional rail operations - Opportunity to lead and drive operational excellence - Key leadership role within NSW Passenger Rail Operations About Your Role: As the Service Delivery Manager , you will play a critical role in supporting operational activities and delivering world‑class fleet maintenance and management outcomes. Your leadership will directly contribute to the success of the Regional Rail Project, with a strong focus on safety, customer satisfaction, reliability and environmental compliance. Reporting to the D epot Maintenance Manager , your responsibilities will include: - Safety, Quality & Environmental Leadership: Demonstrate strong leadership in safety, quality and environmental management, ensuring compliance with company policies, legislative requirements, and industry standards. - Team Leadership & Performance: Provide clear direction and leadership to teams, ensuring adherence to rostered work schedules, work instructions, and quality and safety requirements. - Train Availability & Reliability : Ensure trains meet contractual availability and reliability targets by monitoring performance and delivering wor...