CRM Manager

Job description

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK , we mark over 10 million exam papers each year and it’s our people who make this happen. Job title: CRM Manager: Contract type: Fixed term contract until 29 October 2027 (Maternity cover) Location: Manchester Salary: £54,300 to £60,700 Working arrangements: Hybrid working – 2 days a week in office Are you driven to lead people and improve customer journeys through effective use of CRM and data? As our CRM Manager you will be leading the implementation of new technology and feature enhancements within Microsoft Dynamics CRM and related platforms to strengthen end-to-end sales, marketing and service processes. You will play a key role in shaping how sales, marketing and customer services teams work together, using data and digital tools to improve customer experience at scale. This is a hands‑on leadership role where you will own and deliver the Commercial CRM roadmap, helping AQA attract, engage, retain and support customers as we move through significant organisational change, including Qualifications Reform. You will work closely with team...