Collections Specialist

Job description

We are looking for a proactive Collections Specialist to manage our accounts receivable lifecycle and drive timely payment resolution. Leveraging HighRadius, you will analyze aging reports, perform complex account reconciliations, and resolve billing disputes by partnering with our Sales, Billing, and Finance teams. The ideal candidate is a strategic communicator who balances a customer-centric approach with a firm commitment to maximizing cash flow and maintaining meticulous financial documentation. We are looking for a detail-oriented problem solver who thrives on month-end reporting and cross-functional collaboration to join our team. WHAT YOU'LL DO: - Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues - Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis - Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations - Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies -...